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Return Policy
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RETURN POLICY
Due to the wholesale nature of Cedar Wholesale’s distribution channel,
Cedar Wholesale does not accept traditional returns. In the unlikely event that
your product is damaged or defective, Please contact Cedar Wholesale as soon as
possible. If something is wrong with an order, we certainly want to help.
Please do not schedule installation of your products until after the product has
been received and examined.
Installing a damaged or defective product may void a warranty or damage claim.
Product Damaged in Shipping:
What if there is visible damage or there are missing pieces when the product arrives?
If there is visible damage to the packaging or there are missing pieces upon arrival
please contact Cedar Wholesale on the first available business day.
Our products are carefully packaged to avoid damage in shipping.
Damage to products will virtually always be visible on the exterior of
the pallet, crate, or lift.
If products are damaged inside of the packaging, please halt installation and contact
Cedar Wholesale on the first available business day. Cedar Wholesale may request
digital photos of the damage to determine the extent and severity of the problem.
If products have been damaged in shipping or are missing, Cedar Wholesale will replace
the products or refund the price of those products. The decision to replace or refund
will be made in consultation with you, the customer, as to which solution is acceptable
for both parties.
What if the product arrives and is not what I ordered?
If you believe that you have received product that is not what you ordered, please contact
Cedar Wholesale on the first available business day. It is highly recommended that you
purchase a product sample before ordering, as a reference. Please keep in mind that wood
products have natural variations and your sample is only a small swatch of the product
you will ultimately receive. Cedar Wholesale may request digital photos of the product
received to confirm product details, size, color, etc. If the products you have received
do not match those that you have ordered, Cedar Wholesale will replace your products or
pick-up and refund your purchase. The decision to replace or refund will be made in
consultation with you, the customer, as to which solution is acceptable for both parties.
If it is determined that the product you have received is the correct grade, color,
size, etc. according to your order, Cedar Wholesale will not be able to refund or
exchange your product.
Cedar Wholesale strives to provide our customers the best customer service possible.
If you have any questions regarding returns, shipping, or products, please contact a
Customer Service Representative.
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